Sales Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop comprehensive and precise pricing quotations for XTIUM’s Core Services Offerings by analyzing Salesforce opportunities and pricing inquiries.

• Implement deal crafting strategies in accordance with established service and pricing protocols.

• Facilitate collaboration among sales, operations, and technical teams to create and validate effective solutions.

• Maintain Deal Desk documentation within SharePoint and Salesforce, encompassing cost models, proposals, SOWs, and process templates.

• Assess, define, design, and present customized opportunities to customers and sales teams.

• Organize solution reviews and convey winning strategies to Solution Sales Executives.

• Compile and review sales data for executive meetings.

• Track and assist with KPIs related to team response times and operational efficiency.

• Ensure that SOWs, proposals, and RFP responses are up-to-date and consistent with service offerings.

• Engage in customer onboarding sessions to provide solution insights and support the transition of projects.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline (or equivalent professional experience).

• 1–3 years of experience in a Sales Engineering, Technical Sales, Pre-Sales, or a comparable technical support role within the IT managed services sector.

• Technical expertise in Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR, EDR).

• Proficient with Salesforce or similar CRM platforms.

• Solid understanding of pricing structures, solution design, and the sales process in a technical context.

• Outstanding communication abilities, capable of translating intricate technical solutions into clear business advantages.

• Strong organizational skills with the capacity to juggle multiple projects and deadlines.

• Experience working alongside sales, operations, and technical teams to create and present customized solutions.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Teams, and SharePoint.

• Relevant industry certifications are advantageous, including Microsoft Azure, Cisco CCNA, Fortinet NSE, or Palo Alto Networks PCNSA.

🏝️ Benefits

• Medical, Dental, and Flexible Spending Account (FSA) options.

• 401(k) plan.

• Flexible Paid Time Off.