Sales Operations Associate

This is a fully remote position, open to applicants in California, +19 more states.

📋 Description

• Implement retail onboarding procedures, ensuring accurate creation, validation, licensing, and activation of new retail accounts for transactions.

• Keep precise records of accounts, including contact details, access configurations, and system permissions.

• Aid in ensuring pricing accuracy, configuring sales rules, assigning account groups, and structuring discounts.

• Provide support for setup, testing, documentation, troubleshooting, training materials, and the adoption of Marketplace, VMI, BillPay, and other sales tools.

• Assist with Nabis Connect and VMI auto-ordering enrollments, account setups, and ordering thresholds; identify and report any automated-ordering issues.

• Diagnose and resolve pricing, invoicing, ordering, and system-related problems; escalate complex or recurring concerns as needed.

• Help with invoice updates and validations.

• Ensure clean CRM account and activity records; support data validation and reporting updates.

• Maintain and refresh brand pages and Marketplace listings, including product details, imagery, and content.

• Assist in the configuration, quality assurance, and tracking of sales programs and promotions.

• Keep Sales Ops documentation, standard operating procedures (SOPs), and operational workflows up to date.

• Facilitate communication between field operations and Finance, Product, CX, and Partnerships teams.

⛳️ Requirements

• Bachelor’s degree preferred or equivalent experience in operations, business, or a related field.

• 1–3 years of experience in sales operations, operations, sales support, or a similar capacity.

• Experience in regulated or rapidly growing environments is an advantage.

• Proficient in spreadsheet management and data entry.

• Familiarity with CRM systems, sales operations, or e-commerce platforms is preferred.

• Strong attention to detail and operational discipline.

• Capacity to manage multiple tasks while adhering to structured processes.

• Excellent written and verbal communication abilities.

• Comfortable collaborating cross-functionally and supporting change initiatives.

• Dependable, proactive, and solution-oriented team player with a desire to learn, enhance processes, and develop within Sales Operations.

🏝️ Benefits

• Unlimited PTO and paid holidays.

• Medical, Dental, and Vision coverage available for all full-time employees.

• 401(k) plan with a matching contribution.