This is a fully remote position, open to applicants in Nicaragua.

• Oversee, mentor, and enhance the performance of both inbound and outbound sales teams.

• Track and enhance essential KPIs, such as closing ratios, subscription upsell rates, quality assessments, and customer experience metrics.

• Facilitate regular coaching sessions, conduct call reviews, and perform performance assessments.

• Recognize opportunities to optimize sales processes, improve conversion rates, and enhance team productivity.

• Analyze performance metrics and offer practical recommendations.

• Work collaboratively with cross-functional teams to foster customer satisfaction and drive business growth.

• Assist in hiring, onboarding, and training activities as required.

• At least 3 years of experience in managing sales teams.

• Demonstrated success in enhancing sales performance and meeting revenue targets.

• Experience in leading inbound and outbound sales operations.

• Excellent coaching, communication, and leadership abilities.

• Capability to analyze KPIs and implement performance enhancements.

• A customer-oriented approach with a dedication to service excellence.

• Previous experience in technology services, IT support, managed services, or a related field is advantageous.

• 100% Remote Role (preferred candidates from LATAM)

• Competitive monthly contractor pay, disbursed in USD through Payoneer, with no company tax deductions*

• Unlimited commissions

• Weekends off

• Paid time off

• Collaborative international work environment

• Opportunities for growth and advancement

Sales Manager

People also viewed