Sales & Customer Service Representative – LATAM

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Take charge of inbound leads and actively guide them through the sales process.

• Qualify potential clients, assess their needs, propose solutions, address objections, and steer discussions toward a sale.

• Conduct outbound calls and follow up via SMS and email.

• Reconnect with previous inquiries and consistently pursue open opportunities.

• Schedule qualified appointments, confirm attendance, follow up after discussions, and close deals as appropriate.

• Ensure all leads, opportunities, follow-ups, notes, statuses, and dispositions are accurately maintained in the CRM.

• Keep the sales pipeline organized and clean.

• Provide assistance to existing customers with their inquiries, scheduling, updates, and general service needs.

• Spot opportunities for additional services, repeat business, and upselling.

• Maintain a steady level of outbound sales activity and respond promptly to inbound leads.

• Achieve or surpass sales and conversion objectives.

• Manage a high volume of daily calls and messages while ensuring communication quality.

• Track follow-ups and deliver professional customer service before, during, and after the sale.

• Take accountability for sales outcomes.

• Performance is evaluated based on sales activity, conversion rates, follow-up execution, pipeline management, and revenue outcomes.

⛳️ Requirements

• Minimum of 3 years of experience in sales, customer service, inside sales, appointment setting, or similar client-facing roles.

• At least 2 years of direct sales experience is highly preferred.

• Demonstrated experience in managing inbound and outbound sales communications.

• Comfortable with making a high volume of outbound calls and follow-ups.

• Familiarity with sales targets, KPIs, quotas, or conversion objectives.

• Strong skills in objection handling and closing sales.

• Experience using CRM platforms such as HubSpot, Salesforce, ServiceTitan, Zoho, or similar tools.

• Excellent command of spoken and written English.

• Able to work independently in a fast-paced, performance-oriented environment.

• Professional home office setup with a reliable internet connection.

• Submission of an introductory video is required as part of the recruitment process.

🏝️ Benefits

• Faster Hiring Process: We move swiftly, communicate transparently, and ensure candidates are informed.

• Better Role Matching: You will be placed in roles where your sales strengths can thrive and evolve.

• Real Upside: High achievers can unlock increases in pay, long-term stability, and future opportunities.

• Work With U.S. Operators: Gain direct exposure to franchise owners and operators who are focused on growth.

• Sales Experience That Matters: Acquire meaningful experience in lead conversion, pipeline management, objection handling, and closing.

• Real Ownership: Your performance will have a direct impact on revenue and business expansion.

• Multi-Location Exposure: Work across various franchise locations and learn how scalable sales operations function.