Sales Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist the Canadian Sales team by managing orders, facilitating customer communications, and handling daily sales administrative tasks.

• Develop robust customer relationships while maximizing revenue potential.

• Handle incoming sales inquiries and respond to both internal and external communications.

• Keep customers informed about their order and backorder statuses.

• Dispatch order confirmations and inform clients about stock availability.

• Process orders and oversee backorders for the North American Sales team.

• Verify stock availability and allocations across various warehouses and sources.

• Collaborate with internal teams to guarantee precise and timely shipments that meet customer expectations.

• Coordinate with Credit Control regarding customer payment issues.

• Maintain up-to-date customer information within internal systems.

• Generate credits and proforma invoices and establish new customer accounts.

• Manage returns and work with the warehouse to ensure receipt and system updates.

• Organize collections when necessary.

• Handle sample requests from customers, agents, and Regional Sales Managers.

• Address warehouse inquiries and resolve any arising issues.

• Assist with product launches and disseminate relevant information to retailers.

• Provide training and guidance to new team members as needed.

⛳️ Requirements

• Proficiency in both French and English (written and spoken).

• Minimum of 2 years' experience in a sales administration or customer support position.

• Residing in Montreal, Quebec, within the designated territory.

• Exceptional written and verbal communication abilities.

• Strong attention to detail, especially when processing orders and coordinating shipments.

• Proficient IT skills, particularly in Excel, PowerPoint, and Microsoft Office.

• Familiarity with Power BI and Microsoft Dynamics 365 is advantageous, although training will be provided.

• Excellent time management skills and the ability to juggle multiple tasks while meeting deadlines.

• Proven experience in building and sustaining strong internal and external relationships.

• Capability to excel in a fast-paced, high-pressure environment while managing various priorities.

• Highly organized with a proactive work approach.

• Positive, adaptable, and collaborative team player.

• Strong sense of ownership with a results-oriented and deadline-focused mindset.

• Highly motivated, optimistic, and possessing a can-do attitude.

• Genuine passion for and appreciation of the Jellycat brand.

• Positive demeanor with the ability to bring energy and enjoyment to the team.

• Ability to endure extended periods of sitting at a desk and using a computer.

🏝️ Benefits

• Annual discretionary bonus based on both company performance and individual contributions.

• Supplemental health, dental, and vision coverage through Desjardins, effective from day one.

• Group RRSP with employer matching every dollar up to 5% of salary.

• Active social committee hosting celebrations and social events.