Sales Contact Centre Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, mentor, and cultivate a high-achieving sales contact center team.

• Enhance sales performance by boosting conversion rates, productivity, and revenue.

• Track daily, weekly, and monthly KPIs while providing performance insights.

• Perform call monitoring, quality assurance, and coaching sessions.

• Create and refine sales scripts, scorecards, and quality assurance frameworks.

• Oversee team occupancy, adherence, scheduling, and workforce productivity.

• Work in collaboration with operational managers to address customer and booking escalations.

• Enhance CRM hygiene, lead management, dialer strategies, and sales processes.

• Provide regular reports and suggestions to senior leadership.

• Promote a culture of accountability, continuous improvement, and high performance.

⛳️ Requirements

• Demonstrated experience in managing a sales contact center or call center team.

• Experience leading inbound and/or outbound sales teams.

• Proven track record of meeting sales and revenue objectives.

• Background in coaching and developing sales representatives through quality assurance and performance management.

• Experience in building or scaling sales operations, processes, and reporting.

• Strong analytical skills with experience in managing KPIs and performance dashboards.

• Excellent leadership, communication, and stakeholder management abilities.

• Proficient in written and spoken English.

• Experience in the Australian market (Preferred).

• Background in automotive, finance, subscription, or similar sales industries (Preferred).

• Experience collaborating with offshore and onshore teams (Preferred).

🏝️ Benefits

• Fully remote position.

• Competitive salary along with performance incentives.

• 20 days of Paid Time Off.

• Referral Bonus – 70 AUD for each successful referral to the Wingman platform.

• Annual Trip – connect with the wider Wingman community in person.

• Dedicated Support Contact (CSM).

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities for Upskilling – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts.

• High-Impact Projects – collaborate with top-tier Australian partners.

• Flexibility First – complete your work in your preferred way.

• Guidance available for HR, Tax, and setup.