Sales Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in discovery discussions with current customers and qualified inbound leads to comprehend their business objectives, challenges, and technical limitations.

• Convert insights gained from discovery into tailored recommendations encompassing domain, hosting, WordPress, security, design, and marketing services.

• Assist customers in identifying suitable solutions and facilitate consultative sales.

• Identify and convert qualified web forms and referrals.

• Address technical troubleshooting and product inquiries while offering suggestions for enhancing online presence.

• Conduct account evaluations to pinpoint upsell, cross-sell, and retention possibilities.

• Manage post-sale customer transitions for Professional Services, including Design and Marketing.

• Achieve or surpass sales, conversion, and availability targets.

• Stay updated on product features, roadmap, and trends within the hosting industry.

• Cooperate with support, product, and operations teams to troubleshoot and escalate issues as needed.

• Provide clear, professional communication both in writing and verbally to customers and internal stakeholders.

⛳️ Requirements

• Comfortable leading discovery sessions, making informed recommendations, and closing consultative sales.

• Capable of transforming technical discussions into valuable solutions.

• Tenacious and proactive in following up on web leads and referrals.

• Excellent verbal and written communication abilities.

• Skilled at explaining technical concepts in simple terms.

• Metrics-oriented approach to conversion and customer success.

• Customer-centric mindset with the ability to customize recommendations.

• Proficient in multitasking, prioritizing, and maintaining composure in a fast-paced environment.

• Minimum of 3 years of experience in inbound or inside sales, ideally in SaaS, hosting, digital services, or technical support-to-sales roles.

• Proven track record of converting warm leads, web forms, or referrals into revenue.

• Experience in conducting account reviews and recognizing upsell/cross-sell opportunities.

• Familiarity with WordPress, domains, hosting, or digital marketing is an advantage.

🏝️ Benefits

• Health Insurance options

• HSA

• Medical

• Dental

• Vision

• Matching 401K

• Life/AD&D/STD/LTD

• Tuition Reimbursement

• Pet Insurance

• Generous vacation policy

• Diversity and inclusion programs

• Learning and development opportunities

• Affinity groups and global employee networking

• Mentorship and career growth opportunities