Sales Coach

This is a fully remote position, open to applicants in Greece.

📋 Description

• Delivers specialized information to customers in a friendly and empathetic way.

• Evaluates incoming calls to determine if immediate service can be provided, if a transfer is necessary, or if follow-up is needed to address the client's concerns.

• Discerns customer needs by reviewing case notes and addressing each case with individualized attention.

• Manages escalated transactions when frontline staff have exhausted their options or when a customer specifically requests to speak with a manager or the corporate office.

• Collects all required information to ensure the database is accurately updated.

• Clarifies company policies to customers as necessary.

• Provides support and mentorship to less experienced team members.

• Undertakes additional responsibilities as assigned.

• Adheres to all company policies and standards.

⛳️ Requirements

• Possesses a warm and patient demeanor, showcasing empathy and understanding towards end users.

• Comprehends how teams work together and collaborate to meet company objectives.

• Strong problem-solving abilities that allow for the assessment of issues and the creation of effective solutions for clients and end users.

• Serves as a technical expert in a designated area.

• Facilitates the seamless and efficient resolution of customer issues from start to finish.

• May offer subject-matter guidance to junior team members.

• Experienced in a variety of operational processes through previous work experience and training.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive and inclusive company culture.