Sales Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Receive, validate, and input orders into the system.

• Address order inquiries from both internal and external customers.

• Authorize the creation of new customer profiles in Salesforce.

• Initiate the rush order process as required.

• Manage incoming phone calls efficiently.

• Aid in the communication and resolution of complaints from internal and external clients.

• Document received orders and customer amendments from internal/external clients by attaching them to the system.

• Process and monitor return orders and credit notes.

• Adhere to processes set forth by management for the department.

• Maintain up-to-date customer records and departmental files.

• Understand and contribute to departmental Key Performance Indicators (KPIs).

• Approve customer registrations and ensure customer data remains current.

• Collaborate with all departments to achieve company deadlines and compliance with policies.

• Attend meetings as designated by management.

• Provide coverage for colleagues’ responsibilities during vacations and absences as necessary.

• Offer guidance and direction for initial customer contacts, documenting them in the system and referring them to the Sales team.

• Support communication between the salesperson and other departments within the company.

⛳️ Requirements

• Proven experience in industrial customer service.

• Familiarity with SAP is preferred.

🏝️ Benefits

• Flexible remote work / Work from home options.