Sales and Client Services Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Support the sales team in identifying available apartments for new client requests.

• Engage with apartment communities and partner providers to gather pricing and availability information.

• Foster relationships with TurnKey's extensive partner network across the nation.

• Coordinate housing solutions that meet client specifications.

• Assist in the preparation of proposals and sales support tasks.

• Act as the main point of contact for inquiries from residents and clients.

• Respond swiftly to phone calls and emails from residents, clients, apartment communities, and partners.

• Coordinate maintenance requests with apartment communities and service vendors.

• Monitor service requests until completion and provide timely updates to both residents and clients.

• Collaborate closely with the Operations Team to ensure swift and professional resolution of issues.

• Escalate urgent concerns when necessary.

• Keep accurate records within the company's systems.

• Document customer interactions and follow-up activities diligently.

• Assist with operational projects and administrative tasks as needed.

• Facilitate cross-functional communication between Sales and Operations.

⛳️ Requirements

• At least 2 years of experience in customer service.

• Proficient in spoken and written English.

• Exceptional verbal and written communication abilities.

• Comfortable with professional communication via phone and email.

• Strong organizational skills and ability to multitask.

• Capable of prioritizing competing responsibilities in a dynamic environment.

• Keen attention to detail.

• Ability to work autonomously while effectively collaborating with a remote team.

• Proficient in Microsoft Office and various web-based software platforms.

• Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services (Preferred).

• Previous experience supporting sales teams (Preferred).

• Familiarity with CRM or property management software (Preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Paid time off and holidays.