Sales Advisor, Italian

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage inbound and outbound customer interactions via phone, chat, and email platforms.

• Provide an exceptional customer experience with a strong emphasis on satisfaction and effective resolution.

• Foster and sustain positive relationships through clear and professional communication.

• Supply accurate and current information utilizing internal tools and systems.

• Meet individual and team performance objectives, including call-handling KPIs.

• Keep detailed records of customer interactions, accounts, and documentation.

• Consistently adhere to communication protocols and data protection regulations.

⛳️ Requirements

• Native or near-native proficiency in Italian, along with a minimum B2 level of fluency in English.

• Proven experience in customer service and handling contacts across various channels.

• Outstanding verbal and written communication abilities coupled with active listening skills.

• High level of computer literacy and confidence in using multiple systems simultaneously.

• Strong multitasking, time management, and prioritization capabilities.

• Customer-oriented mindset with a keen awareness of sensitive data management.

• Capability to thrive in a fast-paced, KPI-oriented environment.

🏝️ Benefits

• Competitive remuneration package.

• Private life and health insurance coverage.

• Complimentary access to corporate gym facilities.

• Fixed working hours option available for parents with young children.

• Comprehensive onboarding and training support.

• Supportive team atmosphere with opportunities for development.

• And many more!