Sales Advisor, German

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage both inbound and outbound customer communications via phone, chat, and email.

• Ensure a superior customer experience with an emphasis on satisfaction and resolution.

• Cultivate and sustain positive relationships through effective and professional communication.

• Offer precise and current information utilizing internal tools and systems.

• Meet individual and team performance objectives, including key performance indicators for call handling.

• Keep comprehensive records of customer interactions, accounts, and documentation.

• Consistently adhere to communication protocols and data protection regulations.

⛳️ Requirements

• Native or near-native proficiency in German, with fluent English (minimum B2 level).

• Extensive experience in customer service and handling contacts across various channels.

• Exceptional verbal and written communication skills, complemented by active listening abilities.

• High level of computer literacy, with confidence in navigating multiple systems.

• Strong multitasking, time management, and prioritization capabilities.

• Customer-oriented mindset with an understanding of sensitive data management.

• Capability to thrive in a fast-paced, KPI-focused environment.

🏝️ Benefits

• Competitive remuneration package.

• Private life and health insurance coverage.

• Complimentary access to corporate gym facilities.

• Option for fixed working hours for parents with young children.

• Comprehensive onboarding and training support.

• A supportive team environment with opportunities for professional development.