Sales Administrator – ConnectWise

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Address client inquiries regarding the products and services being quoted.

• Assist potential clients with general questions and escalate opportunities as needed.

• Collect and document customer requirements to facilitate successful project execution.

• Oversee and manage sales-related service tickets promptly and professionally.

• Process requests from sales, account management, and renewals queues.

• Create and update sales opportunities while coordinating activities with internal stakeholders.

• Ensure that service-related tickets are escalated swiftly to the appropriate teams.

• Prepare precise quotes within agreed service levels using authorized product catalogs.

• Verify that pricing conforms to business requirements and maintains quality standards.

• Coordinate approvals for high-value quotes when necessary.

• Review opportunities for accuracy before advancing to sales orders.

• Maintain product information within sales systems to ensure consistency and precision.

• Support and advise team members in the effective utilization of quoting tools.

• Assist in maintaining documentation and resolving system issues in collaboration with software vendors.

• Contribute to the evaluation and enhancement of quoting tools and processes.

• Identify opportunities to boost efficiency and effectiveness within the quoting function.

• Aid in preparing professional proposals for larger projects.

• Coordinate information from internal stakeholders to generate accurate quotations.

• Support accepted proposals until sales order completion.

• Maintain accurate customer and company contact details within internal systems.

• Accurately record customer information and project specifics to assist downstream teams.

• Update and maintain sales administration documentation and procedures.

• Complete designated training and professional development activities.

• Provide administrative support to Account Managers as necessary.

• Undertake additional responsibilities that contribute to the success of the sales team and the broader business.

⛳️ Requirements

• Experience in a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers.

• Familiarity with sales administration processes and best practices.

• Exposure to procurement processes is a plus, along with a willingness to learn and develop new skills.

• Ability to manage multiple clients while adapting to various tools and processes.

• Experience with ConnectWise Manage is highly valued.

• Knowledge of CPQ or similar quoting platforms is advantageous.

• Comfortable with quickly learning new systems and technologies.

• Strong verbal and written communication skills with a customer-centric approach.

• Excellent customer service and relationship management capabilities.

• Strong organizational and time management skills in a fast-paced environment.

• Proactive, detail-oriented, and capable of multitasking effectively.

• Confident in taking initiative while knowing when to seek assistance.

• Collaborative team player with strong problem-solving abilities and a results-driven mentality.

🏝️ Benefits

• Receive compensation in Australian Dollars.

• Medical insurance starting from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for doctor visits and all your medical needs.

• Home office setup allowance to create your ideal workspace.

• Internet allowance to keep you connected.

• Gym & wellness allowance to help you stay fit and balanced.

• Work hard, play hard – enjoy regular team events and engagement activities.

• Diji Assist – mental health and counseling support when you need it.

• We invest in you – reimbursement for industry certifications.

• Open-door culture – your ideas and feedback always matter.

• Flexible work options – home or office, wherever you perform your best work.

• Rewards and recognition that genuinely acknowledge your contributions.

• Enjoy great Christmas and financial year-end parties to relax with your loved ones.