SailPoint Problem Manager – Pharma

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take charge of and lead Problem Management efforts for the SailPoint IdentityIQ platform, ensuring prompt identification and resolution of recurring issues.

• Conduct thorough Root Cause Analysis (RCA) for complex incidents and implement lasting corrective measures.

• Examine and resolve challenges related to identity lifecycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations.

• Review application logs, database records, scheduled tasks, and system processes to uncover root causes and performance bottlenecks.

• Troubleshoot and enhance platform stability, performance, data integrity, and operational dependability.

• Work collaboratively with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to address technical issues.

• Assist in ongoing improvement initiatives aimed at minimizing incident recurrence and enhancing service resilience.

• Maintain technical documentation, knowledge articles, and operational procedures.

• Participate in change, release, and operational activities under the supervision of the System Lead.

⛳️ Requirements

• At least 3 years of practical experience with SailPoint IdentityIQ, including version 8.4 or higher.

• Extensive experience in administering, configuring, and troubleshooting SailPoint IdentityIQ within enterprise settings.

• Strong understanding of Identity and Access Management (IAM) as well as Identity Governance & Administration (IGA) processes.

• Demonstrated experience in performing Root Cause Analysis (RCA) and implementing permanent solutions for intricate IAM challenges.

• Experience managing highly customized SailPoint environments, encompassing workflows, integrations, and custom Java components.

• Proficient in troubleshooting identity lifecycle processes (Joiner, Mover, Leaver), access requests, provisioning, certifications, and role management.

• Solid knowledge of Microsoft SQL Server and T-SQL for troubleshooting and data analysis.

• Familiarity with Java, with the capability to read, comprehend, and troubleshoot existing customizations.

• Experience in investigating issues across application, database, integration, and infrastructure layers.

• Proven track record of collaborating with SailPoint L3 Support and coordinating technical resolution efforts.

• Strong analytical, problem-solving, and communication abilities.

• Proficiency in English is mandatory.

🏝️ Benefits

• Salary package based on your profile

• Permanent Contract

• Learning & Development

• Friend Referral Program