Safety Specialist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee various Safety-related matters within our community.

• Support in resolving escalated concerns and initiate the user dispute request process for incidents related to personal safety.

• Accountable for investigating cases that involve trauma, personal harm, or risks to the brand.

• Engage in collaborative negotiations while confirming facts and making policy-based decisions for effective resolutions.

⛳️ Requirements

• A minimum of 1 year of experience in customer experience, mediation, social work, psychology, emergency services, or a comparable field.

• Experience in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service.

• Proficiency in both Japanese and English (spoken and written) is mandatory.

• A university degree and/or 3+ years of relevant experience is required.

🏝️ Benefits

• Educate our hosts and guests to foster positive experiences while ensuring security and safety during their use of Airbnb responsibly.

• Collaborate with Safety support teams to develop and improve internal policies and tools.