RPA Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, prioritize, and resolve incidents related to UiPath and Power Automate bots operating in production settings.

• Conduct root-cause analysis on failures, exceptions, and performance issues; document findings and recommended corrective measures.

• Ensure all automated processes involving PHI/PII adhere to HIPAA regulations; collaborate with compliance and security teams on audit logging and access controls.

• Support and maintain AI-enhanced automation workflows utilizing UiPath AI Center, Document Understanding, and Communications Mining.

• Keep precise support runbooks, troubleshooting guides, and knowledge base articles for all automations in support.

• Undertake additional responsibilities as assigned to ensure the smooth operation of the department and the Company.

• Uphold and advocate for Verisma Core Values.

⛳️ Requirements

• High school diploma or GED equivalent is required; a Bachelor’s degree is preferred.

• A minimum of 2 years of practical experience in supporting or developing RPA solutions using UiPath (including Orchestrator, Studio, and Attended/Unattended Robots).

• At least 1 year of experience with Microsoft Power Automate (covering cloud flows, desktop flows, connectors, and the CoE toolkit).

• Strong understanding of RPA architecture concepts such as bot lifecycle, exception handling, queues, assets, and credential management.

• Experience working within ITSM frameworks (such as ServiceNow, Jira Service Management, or similar) for incident, problem, and change management.

• Proficient in at least one scripting language (PowerShell, Python, or VBScript) to support automation infrastructure.

• Excellent analytical and troubleshooting skills with the ability to analyze logs, trace files, and diagnostic data from Orchestrator/Power Platform.

• Willingness to travel quarterly, subject to change.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• A supportive and inclusive company culture.