Robot Pilot – Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Proactively monitor robot performance and system health utilizing internal dashboards and monitoring tools.

• Identify anomalies, errors, or performance issues through observation or automated notifications.

• Investigate problems, implement known solutions, and pursue resolution whenever feasible.

• Document and escalate unresolved issues in accordance with established workflows.

• Keep in touch with colleagues across shifts by providing timely updates and status changes via Slack.

• Thoroughly document incidents, including symptoms, actions taken, and outcomes of resolutions.

• Ensure continuity across shifts by producing effective written updates and documentation.

• Assess and escalate external inquiries or concerns regarding robot behavior or system status.

⛳️ Requirements

• Previous experience in a support, monitoring, or gaming environment is advantageous.

• Exceptional written and verbal communication abilities.

• Strong analytical thinking and problem-solving skills.

• Willingness to work scheduled shifts, including overnight and weekend shifts when necessary.

• Proficient in using Slack and open to learning internal monitoring systems.

• Operations are conducted 24/7, which means you should expect rotating shifts (morning, afternoon, and night).

🏝️ Benefits

• $10,500 gross (before taxes).

• Law Benefits.

• 2 days off.

• Medical expenses insurance after 3 months.

• Saving funds after 3 months.

• Grocery tickets ($1,200).