RN Telehealth Administrator, On Call, PRN

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Collaborate with telehealth providers to ensure that suitable patients receive telemedicine services.

• Liaise with onsite nursing teams to guarantee that all clinical requirements are effectively coordinated.

• Supervise the provider queue in Never Alone.

• Assist with any technical issues that may arise for the telehealth provider team.

• Monitor the EMR to triage routine clinical lab requests, imaging results, notifications, and other after-hours tasks.

• Ensure timely documentation of interactions with facility nurses in the EMR.

• Input information directly into the CRM system.

• Connect patients needing urgent attention from an in-house provider the following day with Central Scheduling.

• Answer and triage calls from Never Alone use cases beyond the SNF use case.

• Offer health education to patients.

• Deliver an exceptional customer experience to promote high customer satisfaction and retention.

• Adhere to ethical practices in line with the Scope and Standards of Practice of their profession and Board Certification.

• Comply with all state and federal regulations, guidelines, and laws.

• Collaborate with the telehealth provider group.

• Participate in monthly staff meetings.

• During periods of downtime, there may be opportunities for additional project-related work, such as developing protocols, conducting initial quality reviews of previous encounters, or engaging in projects as the role evolves.

⛳️ Requirements

• Must possess a valid RN or LPN license.

• Must be willing to obtain licensure in the seven states served (Indiana, Ohio, Maryland, Virginia, West Virginia, and Kentucky).

• Strong communication and critical thinking skills are essential.

• Good technological aptitude is required.

• Training or clinical experience in geriatrics, primary care/internal medicine, and/or emergency or urgent care is preferred.

• A minimum of 3 years of clinical experience is necessary.

• Willingness to engage in professional development through training, obtaining necessary certifications, and attending team meetings.

• Experience in a collaborative healthcare environment to foster positive outcomes and achieve goals.

• Training or experience in an outpatient primary care setting is advantageous.

🏝️ Benefits

• PRN Position.

• Option for an 8-hour shift.

• Flexibility to select one shift per month and maintain a consistent schedule.