RN, Call Center

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver telehealth services to patients across all age groups.

• Conduct telephone triage, offer health information and education, facilitate physician and service referrals, and manage specialty access lines.

• Utilize established protocols, approved references, and medical resources effectively.

• Make informed decisions for a diverse client base facing a variety of issues and acuity levels.

• Address caller inquiries and provide crisis intervention in accordance with established protocols.

• Carry out continuous systematic assessments and data collection focusing on physiological, psychological, and cognitive conditions.

• Offer educational and resource referrals tailored to patient needs.

• Guide patients professionally based on their expressed needs and the resources available.

• Exhibit awareness of legal considerations related to telephone triage.

• Ensure accurate documentation of health information.

⛳️ Requirements

• Preferred Bachelor’s Degree in nursing.

• Preferred graduation from an accredited nursing program.

• Must currently possess an unencumbered RN license from the State Board of Nursing in the area of practice and/or have multistate licensure if located in a Nurse Licensure Compact (NLC) state.

• Nurses providing nursing practice over the phone must be licensed in the states where the patients reside.

• Any additional state licensure requirements must be fulfilled within the first 30 days of employment.

• Must obtain and maintain Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications.

• Should acquire and maintain other required department-specific competencies and certifications.

🏝️ Benefits

• Fully remote work environment.

• Flexible working hours.

• Works every third weekend.

• Works every third holiday.