RMS Architect

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Oversee the complete delivery of RMS implementations, encompassing solution design, system configuration, testing, training, and go-live support.

• Demonstrate technical proficiency in configuring and implementing workflows, forms, and data structures within adaptable platforms.

• Convert customer business needs into scalable technical configurations and user workflows.

• Supervise RMS implementation across various workstreams, including integrations and hardware components.

• Establish and standardize best practices for RMS delivery across all customer engagements.

• Conduct customer workshops to gather requirements, validate workflows, and ensure alignment.

• Provide engaging, high-quality training sessions (both in-person and virtual) for technical and non-technical participants.

• Lead product demonstrations, working sessions, and launch events with assurance and clarity.

• Assist in user adoption by translating product features into practical, real-world applications.

• Drive change management initiatives to guarantee successful product adoption and long-term customer satisfaction.

• Identify risks, address issues, and effectively communicate project status to both internal and external stakeholders.

• Collect customer feedback and collaborate with Product teams to influence roadmap priorities.

• Work cross-functionally with Training, Product, and Project Management teams to secure successful delivery outcomes.

⛳️ Requirements

• 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology.

• Technical experience with configurable or low-code platforms, including form building, workflow configuration, and data modeling.

• Ability to translate business needs into technical solutions and system configurations.

• Hands-on experience in delivering software implementations from initial setup to launch.

• Familiarity with Agile and/or Waterfall project management methodologies.

• Proven experience in leading or supporting customer-facing implementations, including application setup, configuration, and go-live support.

• Experience in designing and delivering structured training programs for varied audiences.

• Capacity to customize training content for both technical and non-technical users.

• Comfortable facilitating live sessions, workshops, and launch events.

• Dynamic communicator with the ability to energize an audience and deliver convincing presentations.

• Skilled at navigating challenging customer interactions, including resistance to change and competing stakeholder priorities.

• Strong interpersonal skills and emotional intelligence.

• Proven ability to take ambiguous requirements and transform them into clear, actionable workflows.

• Proficient in tools such as PowerPoint, Excel, and Microsoft Suite.

• A college degree from an accredited institution.

🏝️ Benefits

• Applicants must be authorized to work for any employer in the country in which the role is being hired.

• We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Mark43’s mission is to empower communities and their governments with innovative technologies that enhance safety and quality of life for all.

• We develop powerful, scalable, and sophisticated software that sets a new standard for the tools relied upon by our first responders.

• Our user base is diverse, and we are committed to fostering diversity of thought and experience within our team.