Risk Quality Specialist – Sales

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct audits of new business transactions, support activities, and operational processes independently.

• Utilize standardized audit methodologies and evaluation criteria.

• Evaluate compliance with internal policies, regulatory standards, risk frameworks, and quality benchmarks.

• Examine documentation and policy records for thoroughness, accuracy, and adherence to procedures.

• Detect conduct risks, instances of non-compliance, emerging risks, and control deficiencies; escalate significant findings as necessary.

• Offer objective, evidence-based feedback to frontline teams and leadership.

• Assist in coaching and developmental efforts for new agents while identifying areas for performance enhancement.

• Ensure accurate audit documentation is maintained for traceability, governance, and reporting purposes.

• Provide actionable, data-driven insights to support decision-making and ongoing improvement.

• Aid in process improvement and quality enhancement initiatives.

• Collaborate with operational, compliance, risk management, and business stakeholders.

• Contribute to the development of audit tools, evaluation frameworks, and quality benchmarks.

• Engage in calibration sessions to maintain consistency in quality reviews.

⛳️ Requirements

• Proven experience in quality assurance, auditing, compliance, or risk oversight within insurance operations.

• Capability to independently audit new business policies and customer files using standardized criteria.

• Strong judgment, objectivity, confidentiality, and integrity.

• Excellent analytical skills to identify trends, control weaknesses, and emerging risks.

• Ability to convert findings into clear, actionable insights.

• Experience in providing constructive, evidence-based feedback to agents and managers.

• Knowledge of regulated service or sales environments, conduct risk, and quality control expectations.

• Strong stakeholder management and collaboration abilities.

• High level of accuracy, organization, and professionalism in audit documentation, findings, and reporting.

• Familiarity with audit methodologies and quality assurance techniques.

• Ability to interpret policies, procedures, and regulatory standards.

• Proficiency in data analysis and reporting tools, such as Excel and Power BI.

🏝️ Benefits

• Workplace accommodations are available through Allstate Canada Group policies and practices.

• Competitive compensation range of $65,900.00–$92,900.00 annually.

• Opportunities for skill development and career advancement.

• Innovative work environment that encourages exploration of new ideas.

• Meaningful work that supports customers, clients, and communities.