Risk Analyst

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Oversee merchant activities for risks related to fraud, compliance, reputation, operations, ACH, chargebacks, and transactions, investigating flagged activities such as held transactions, large ticket sizes, refunds, duplicate transactions, excessive authorizations/declines, suspicious processing behaviors, and emerging risk patterns.

• Conduct thorough merchant risk assessments and maintain comprehensive documentation of cases, investigations, outreach, escalations, follow-ups, and resolutions within Salesforce.

• Manage reviews of bank account changes, including validation, verification, approvals, system updates, quality control, and continued monitoring for suspicious activities, refunds, returns, chargebacks, and other elevated risk indicators.

• Assist in ongoing merchant monitoring initiatives, including website evaluations, LegitScript screenings, alert investigations, negative media assessments, sanctions screening, regulatory issues, prohibited activity reviews, and escalation of significant findings.

• Carry out enhanced due diligence and monitoring for high-risk industries, MCCs, NEC classifications, non-profit organizations, firearms/ammunition vendors, and other restricted or sensitive business categories.

• Track chargeback, ACH, and NACHA-related activities, including return rates, unauthorized and administrative returns, recurring payment actions, threshold monitoring, trend analysis, and remediation efforts in collaboration with merchants, partners, and internal stakeholders.

• Aid in periodic KYC/KYB refreshes, merchant portfolio evaluations, and documentation validation to ensure continuous compliance and alignment with business models.

• Maintain logs for risk monitoring, records of investigations, reporting dashboards, and tracking tools while preparing regular reports on monitoring activities, escalations, investigations, high-risk merchants, and emerging trends in the portfolio.

• Document investigations in a clear and objective manner, including findings, evidence, risk assessments, decisions, ownership, and recommended actions, escalating critical fraud, compliance, sanctions, regulatory, or operational risks to leadership as necessary.

• Contribute to the enhancement of risk processes, reporting improvements, underwriting initiatives, and other operational projects while performing additional responsibilities assigned by leadership to meet changing business needs.

• Function effectively in a dynamic environment, adapting to shifting priorities, workloads, procedures, risk controls, regulatory requirements, and business initiatives.

• Assume ownership of new tasks, support cross-functional projects, and undertake miscellaneous duties assigned by management to address evolving organizational requirements.

⛳️ Requirements

• 1–3 years of experience in risk operations, underwriting, payment operations, fraud monitoring, banking operations, compliance operations, or a similar field.

• Practical knowledge of payment processing workflows, merchant accounts, transaction monitoring, chargebacks, ACH returns, refunds, and risk indicators.

• Exceptional attention to detail with the ability to verify documentation, spot inconsistencies, and maintain accurate case notes and trackers.

• Capability to manage multiple ongoing reviews, follow-ups, escalations, and time-sensitive cases simultaneously.

• Strong written communication skills, with the ability to convey information clearly to partners, merchants, and internal stakeholders.

• Comfort with CRM/case management software, spreadsheets, and operational tracking systems.

• Ability to adhere to documented procedures while identifying gaps, control weaknesses, or opportunities for process enhancements.

• Sound judgment, professionalism, and discretion when handling sensitive information related to merchants, banking, fraud, and compliance.

• Ability to collaborate cross-functionally with Risk, Underwriting, Onboarding, Merchant Support, Finance, Product, and partner-facing teams.

• Working knowledge of ACH processing, NACHA Operating Rules, ACH return codes, unauthorized return thresholds, administrative returns, and best practices for ACH risk monitoring.

• Ability to review and investigate ACH-related risk indicators, including unusual return activity, account validation issues, transaction anomalies, and merchant processing trends.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 401(k) with a 100% company match vested from day one.

• 15 vacation days, 5 sick days, and 1 personal day each year.

• Participation in our Employee Share Program (Ticker: CSU.TO).