Reverse Loan Processing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the pipeline and performance metrics for a district or region to guarantee prompt loan processing and closures.

• Mentor and evaluate the work of Loan Processors to ensure adherence to Company, secondary market investor, and government agency standards.

• Revise internal procedures and educate processing staff on current, new, and modified federal and state regulations.

• Maintain the overall quality and integrity of loan files while delivering exceptional customer service.

• Track the overall pipeline and metrics for the team, and adjust workloads as necessary.

• Provide training, support, and coaching to Processors to resolve and clarify issues related to procedures, requirements, products, systems, necessary documents, and industry changes.

• Educate processors on pipeline management, processing skills, and standards for internal and external customer service.

• Organize and manage daily workflow requirements and facilitate communication between processing and the Funding and Underwriting Departments.

• Conduct spot checks of loans submitted for processing to confirm completeness, accuracy, and timeliness from Sales.

• Review loan applications and documentation to ensure accuracy, completeness, and compliance with Company standards, as well as federal and agency regulations, and applicable state or local regulations.

• Ensure Processors meet productivity targets and customer service expectations.

• Conduct initial and ongoing training for Processors.

• Ensure compliance and take necessary actions to address audit findings.

• Raise issues as needed and follow up to guarantee timely resolution.

• Identify and escalate potential fraud concerns.

• Stay updated on federal and state regulations, policies, and industry trends.

• Host regular meetings for processing staff.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of seven years of total work experience is required, including progressively responsible roles in loan processing.

• At least two years of prior supervisory experience.

• Ability to establish strong relationships with loan officers, production teams, underwriting, closing, and other internal and external partners.

• Outstanding customer service, interpersonal, verbal, and written communication skills.

• Expert-level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.

• Expert-level knowledge of valid documentation related to processing consumer mortgage applications.

• Intermediate math skills.

• Strong attention to detail and exceptional organizational skills.

• Previous experience with internal data entry systems, Microsoft Word, Excel, and PDF/Document Retention programs.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• AD&D

• LTD

• 401(k) with employer match

• Competitive compensation