Revenue Cycle Supervisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Directly manage the technical workforce to ensure that departmental goals are met.

• Supervise Customer Service Representatives who handle a high volume of patient calls via the Corporate ACD system.

• Monitor employee performance and carry out performance evaluations.

• Oversee receivable, credit, and collection policies, as well as their associated goals and objectives.

• Ensure the effective collection of outstanding accounts receivable while adhering to credit and payment terms.

• Develop and implement policies and procedures.

• Provide analysis and reporting on financial and process trends, along with recommendations for improvements.

• Train, support, facilitate, and analyze financial processes including billing, cash application, settlements, credit card processing, and collections.

• Execute special projects and billing assignments as needed.

• Monitor the ACD call system, including call volumes and performance metrics.

• Address complaints from patients and insurance carriers.

• Analyze and propose enhancements for both staff and departmental performance.

• Guide the professional development and advancement of staff members.

• Serve as a resource for Business Operations concerning patient services and billing matters.

• Conduct interviews, hiring, training, planning, assigning, and directing employee tasks.

• Process biweekly payroll.

• Uphold information systems security policies and procedures.

• Mentor employees and direct reports, performing evaluations, counseling, and administering corrective actions.

• Promote affirmative action initiatives in staffing, training, and promotions.

• Enforce company and departmental policies and procedures.

• Assist teams and departments in making inter- and intra-departmental improvements.

• Perform additional duties as assigned.

⛳️ Requirements

• Proven leadership experience in Revenue Cycle Management and/or Accounts Receivable within large, multi-state integrated healthcare environments.

• Strong leadership presence.

• Excellent analytical skills.

• Solid financial acumen.

• Exceptional relationship-building capabilities.

• Familiarity with Medicare, Medicaid, government payors, commercial insurers, and specialty contracts.

• Understanding of medical insurance industry terminology.

• Knowledge of payor-specific billing and insurance follow-up requirements and guidelines.

• Awareness of HIPAA, Sarbanes-Oxley, and other governmental regulations.

• Basic accounting skills.

• Proficient oral and written communication skills in English.

• Organized work style with a strong attention to detail.

• A minimum of three (3) years of supervisory experience is preferred.

• Preferred experience in coding medical records using ICD and CPT coding systems.

• Medical Coding Certification is preferred.

• High School diploma or GED is required.

• A Bachelor's Degree or 5+ years of revenue cycle experience in lieu of a degree, or an equivalent combination of education and experience is acceptable.

• A Master’s Degree or MBA is highly preferred.

• Regular and reliable attendance is required.

• Compliance with information systems security policies and procedures is necessary.

🏝️ Benefits

• Options for health and welfare benefits.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Healthcare FSA.

• Dependent Care FSA.

• Limited Healthcare FSA.

• Transportation and Parking FSAs.

• HSA.

• Matching 401(K) Plan.

• Paid Time Off.

• 9 observed holidays.

• Paid family leave.

• Minimum of 20 days and up to 25 days of PTO per calendar year.

• Training and opportunities for professional development.

• Recognition.