Revenue Cycle Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for resolving day-to-day issues and escalations.

• Interact with company-assigned teams and client representatives via emails, calls, and meetings.

• Tackle real-time claim-level challenges and handle escalated concerns.

• Serve as a subject matter expert to enhance quality and maintain performance integrity.

• Assist the Client Relationship Manager and third-party vendors as part of the service delivery team.

• Organize client meetings and keep agendas and meeting notes when necessary.

• Engage in internal client conference calls with the company and vendor.

• Offer vendor guidance on client communication, policies, and protocols.

• Oversee daily issue resolution and escalate significant challenges following established procedures.

• Utilize client data, performance metrics, and KPIs to track performance and foster proactive communication and KPI enhancement.

• Recognize and analyze client-level KPI anomalies.

• Promote client satisfaction and retention.

• Act as a subject matter resource for client and company KPIs and leadership goals.

• Track the Daily Tracker for designated clients.

• Supervise action plan outcomes and Red Flag Action Plans.

• Collaborate with the Client Relationship Manager to encourage client behavioral changes that enhance performance.

• Initiate At-Risk Accounts as needed.

• Ensure client issues are addressed and resolved in a timely and accurate manner.

• Complete ticket assignments and initiate tickets for identified issues.

• Develop client policies as required.

• Discover innovative solutions and new revenue opportunities that align with clients’ objectives.

⛳️ Requirements

• Experienced revenue cycle professional.

• Strong operational knowledge.

• Client-focused, consultative approach.

• Proficient in all aspects of client communication, including emails, proposals, phone calls, and both virtual and in-person meetings.

• Demonstrated dedication to providing excellent service for both internal and external clients.

• Proven history of driving strategic initiatives, leading teams, and achieving high-performance outcomes.

• Experience working as part of an account team focusing on revenue and margin growth, client satisfaction, and client retention.

• Skilled in monitoring and analyzing account performance.

• Background in physician revenue cycle management and practice management.

• Proven ability to establish and maintain strong, long-term client relationships.

• Practical business development experience.

• Knowledge of third-party billing and claims processing procedures.

• Strong work ethic.

• EMR/EHR experience is required.

• eClinicalWorks experience is preferred.

• Willingness to travel up to 25% to client locations based on business requirements.

🏝️ Benefits

• Competitive salary.

• Bonus potential.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Paid time off and holidays.

• Sabbatical opportunities.

• Parental leave.

• Remote work opportunity.

• Up to 25% travel to client sites based on business needs.