Revenue Cycle Managed Services Accounts Receivable Supervisor

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Manage all assigned work queues to ensure prompt and precise follow-up on claims, which includes handling denials, no-response claims, appeals, edit work queues, and aged accounts, in accordance with standard operating procedures.

• Oversee account distribution to maintain balanced workloads, appropriate aging, and prioritized handling for high-value or time-sensitive claims.

• Evaluate escalated or complicated claims that necessitate supervisor intervention, particularly those pertaining to California-specific regulations (e.g., DMHC, Medi-Cal, CCS, variations in workers' compensation).

• Guide, mentor, and assess Accounts Receivable Representatives to achieve productivity, quality, and accuracy benchmarks.

• Facilitate regular one-on-one meetings, team huddles, and performance evaluations.

• Aid in onboarding, workflow training, and continuous competency enhancement.

• Provide support for disciplinary actions or escalations as necessary.

• Collaborate closely with Accounts Receivable Managers, Directors, and Client Delivery leadership to elevate payer issues, suggest process enhancements, and promote client-centered results.

• Engage in leadership or operational meetings as required.

⛳️ Requirements

• Minimum of 3 years of experience in healthcare Accounts Receivable, encompassing follow-up, denials, and appeals.

• At least 1–2 years of experience in an AR team lead or supervisory role.

• Strong knowledge of revenue cycle processes, billing workflows, and payer behaviors.

• Proficient with Electronic Health Records (EHR) and billing systems (Epic preferred), Microsoft Excel, and workflow reporting tools.

• Exceptional communication, time management, and organizational abilities.

• Preferred hands-on experience in Accounts Receivable with California payers and billing standards.

• Experience in supporting large, multi-facility health systems.

• Bilingual proficiency in English and Spanish.

• Background in managing complex denial environments.

🏝️ Benefits

• Additional benefits and perks may also be available, depending on the position and employment terms.