Revenue and Customer Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a strategic partner to GTM leadership in Sales, facilitating planning, performance monitoring, and operational execution.

• Develop and sustain dashboards, reporting suites, and forecasting models, as well as for capacity, segmentation, pipeline, bookings, retention, and growth KPIs across GTM.

• Collaborate with Customer Success, Support, Product, Implementation, and Sales to synchronize processes, metrics, and customer outcomes.

• Oversee the design and implementation of workflows and system automations in Salesforce and associated tools alongside Business Systems.

• Take ownership of recurring GTM reporting deliverables, which include MBRs, QBRs, pipeline assessments, and executive reporting packages.

• Facilitate and enhance territory design, quota modeling, and book-of-business alignment across GTM functions.

• Assess funnel efficiency across new business, expansion, and renewal efforts; identify gaps and propose enhancements.

• Manage cross-functional GTM projects from initiation through implementation, encompassing quota and territory rollouts, new GTM strategies, and team realignments.

• Utilize advanced Excel functionalities to link and manage extensive data tables.

• Create and maintain intricate multi-tab, multi-dimensional Excel models for scenario planning, financial forecasting, and operational analysis.

⛳️ Requirements

• 6–8+ years of experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting.

• Experience in SaaS or recurring revenue environments is preferred.

• Comprehensive understanding of GTM motions beyond Sales, particularly in Account Management and Customer Success.

• Advanced Excel expertise, including data modeling, nested formulas, and charting capabilities.

• Knowledge of relational and multi-dimensional data structures.

• Strong proficiency in Salesforce; admin-level knowledge is advantageous.

• High fluency in one or more analytics/reporting tools such as Looker, Tableau, or Power BI.

• Outstanding business acumen with the capability to convert data into actionable insights.

• Proven experience in managing complex projects and collaborating across different functions.

• Excellent written and verbal communication abilities; comfortable engaging with senior leadership.

• Strong sense of ownership; proactive, resourceful, and comfortable navigating ambiguity.

• High-speed internet connection with a minimum of 100 Mbps in a dedicated workspace when working remotely.

• Device required for multifactor authentication (MFA/2FA).

• Must possess legal authorization to work in the United States.

• Must indicate whether employer sponsorship to work in the United States is necessary.

🏝️ Benefits

• Remote-first work model offering flexibility to work from home, utilize company-paid co-working spaces, or a combination of both.

• In-person company events typically occurring no more than a few times annually.

• Monthly company-wide All Hands meetings.

• Regular chances for exposure to executive leadership through AMAs.

• Ongoing learning and development opportunities.

• A culture of continuous feedback that supports performance and career advancement.

• Employee Resource Groups available.

• Company-sponsored volunteer hours.

• Flexible paid time off policy.

• 14 paid company holidays, including 2 floating holidays.

• Comprehensive benefits plan encompassing medical, dental, life, vision, and disability insurance fully covered by Payscale.

• Unlimited infertility coverage through medical plans.

• Additional supplemental health benefits available for employees and their families.

• 401(k) retirement plan with fully vested immediate company matching.

• 16 weeks of paid parental leave for both birthing and non-birthing parents.

• Health Savings Account options with company contributions each pay period.

• Flexible Spending Account options for pre-tax employee allocations.

• Annual remote work stipend for wellness or home office equipment purchases.

• Eligibility for an annual corporate bonus; compensation tier states a 10% bonus.