Retention Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Overseeing 2–3 active engagement projects simultaneously, ensuring everything remains organized and on schedule.

• Developing and refining multi-channel campaigns (email, SMS, in-app) utilizing Customer.io.

• Establishing and maintaining initiatives that promote long-term engagement.

• Collaborating closely with technical and product teams to ensure campaigns are correctly configured and function as intended.

• Diligently testing and reviewing campaigns prior to launch to prevent errors and guarantee a seamless user experience.

• Monitoring outcomes, understanding what is effective, and recommending actionable enhancements.

• Working together with copywriters, designers, and content teams to provide clear, consistent, and high-quality messaging.

• Ensuring that each campaign adheres to internal standards and has a thoughtful, personalized touch rather than feeling automated.

⛳️ Requirements

• A minimum of 2 years of experience in CRM, lifecycle marketing, or roles focused on retention.

• A solid understanding of user progression through a product and the factors that maintain their engagement over time.

• Practical experience with Customer.io (or similar platforms).

• Detail-oriented individual who enjoys testing, troubleshooting, and enhancing processes.

• Comfortable working with HTML-based emails.

• Proficient in English at a B1 level or higher.

🏝️ Benefits

• Opportunities for full-time remote work and flexible schedules.

• Private health insurance.

• An additional day off each calendar year.

• Sports benefits.

• Comprehensive Mental Health Program.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.