Retention Specialist

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Manage refunds and enhance client retention by addressing billing inquiries and overseeing overdue accounts.

• Offer administrative support to the sales team, which includes organizing calendars and scheduling appointments.

• Address customer inquiries with exceptional service, ensuring prompt resolution of issues.

• Work alongside the sales team to guarantee the accurate and timely delivery of customer proposals and invoices.

• Coordinate with cross-functional teams in marketing, finance, and operations to facilitate seamless sales operations.

• Keep precise and complete customer records in CRM systems and other databases.

⛳️ Requirements

• Minimum of 3 years of experience in sales, customer retention, or a related field.

• Outstanding phone and email communication skills, capable of fostering strong relationships with customers and colleagues.

• Excellent organizational skills and meticulous attention to detail.

• Prior experience with a CRM system is advantageous.

• Ability to manage multiple tasks and prioritize competing demands in a dynamic environment.

• A positive attitude, self-motivated, and a collaborative team player.

🏝️ Benefits

• Competitive Salary and Bonuses: We recognize your commitment and expertise, offering a competitive salary along with performance-based bonuses.

• Exciting Benefits: Take advantage of gym membership reimbursements, mental health benefits, a generous vacation allowance, and complimentary access to all our courses. We believe in continuous learning for both our customers and our team.

• Remote Work: Enjoy the flexibility of remote work, allowing you to create a work-life balance that suits your personal needs.

• Collaborative Work Environment: Become part of a team of passionate, like-minded individuals. At ELVTR, collaboration is not just a concept; it's how we grow, innovate, and succeed together.