Customer Success Retention Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Develop and implement retention strategies throughout Western Europe while fostering high-performing teams.

• Provide leadership and coaching to Team Leaders managing the Spanish, UK, and French markets.

• Create effective high-value customer lifecycle strategies to promote growth and reduce churn.

• Utilize data to derive insights, formulate strategies, and enhance team performance.

• Foster a culture of talent development and proactive problem-solving within the team.

⛳️ Requirements

• Extensive experience and expertise in leading, coaching, and developing Team Leaders in a dynamic Customer Success, retention, or Key Account Management environment.

• A strong history of designing and implementing customer retention strategies that effectively decrease churn and boost customer lifetime value.

• Proven experience in managing Key Accounts (KAM) or high-value customer lifecycles.

• Excellent skills in data-driven decision-making, with the ability to track performance, analyze metrics, and promote ongoing improvements.

• Exceptional collaboration and communication skills to work effectively with regional management and international teams.

• A proactive attitude with a background in defining processes, spearheading strategic Customer Success projects, and engaging in talent recruitment.

• Full professional proficiency in both English and Spanish, as interaction with our global teams and local markets is essential.

• Bonus points for proficiency in French! While it's not mandatory, it will certainly enhance your candidacy as we support our expanding international teams.

• Familiarity with the beauty industry is a significant advantage for our team.

🏝️ Benefits

• Comprehensive medical and dental insurance covered by the company.

• A day off to celebrate your birthday.

• Monthly allowance of 50 € for Booksy services.

• Access to a wellness platform offering various daily activities and vouchers for clothing, home, music, cinema, games, experiences, and travel.

• Availability of psychologist sessions.

• Flexible compensation options, including personal income tax savings applicable to restaurant cards, transportation, medical insurance, childcare, training, and discounts on other services.

• We operate globally with a remote-first approach in each market. Depending on the market you are joining, you may have access to an office or work entirely remotely—both options are acceptable. All we require is that you reside in the country/region where this role is advertised.