Customer Retention Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Performing extensive outbound outreach to numerous existing customers each day through phone calls, complemented by targeted SMS follow-ups.

• Utilizing data analysis and critical thinking to pinpoint the most suitable customers for engagement.

• Initiating meaningful discussions with customers that highlight the value and advantages of re-engaging with the cryptocurrency kiosk platform.

• Providing education on available products, value-added services, and customer benefits.

• Addressing objections, competing offers, and customer concerns with assurance and empathy.

• Utilizing a diverse range of sales strategies and marketing tools to instill urgency and effectively close re-engagement discussions.

• Recognizing trends and revenue opportunities within the current customer base to foster growth.

• Keeping precise activity logs and customer interaction records within CRM tools.

⛳️ Requirements

• Proven capability to influence decisions and achieve outcomes through consultative, relationship-driven selling.

• Excellent verbal communication skills and a strong phone presence.

• Established history of managing various customer relationships while consistently meeting or surpassing revenue or retention targets.

• Capacity to clarify complex or unfamiliar subjects such as cryptocurrency and blockchain in an accessible and relatable manner.

• Experience in addressing objections and competing offers with poise, empathy, and a solutions-oriented approach.

• Highly self-driven and goal-focused.

• Comfortable in a high-volume, fast-paced, entrepreneurial atmosphere.

• Capable of working independently and maintaining productivity in a fully remote environment without losing motivation or accountability.

• Bonus: foundational knowledge of cryptocurrency, blockchain, or the operation of crypto kiosks.

• Bonus: authentic enthusiasm for fintech, digital currency, and the future of financial technology.

• Bonus: previous experience in customer retention, win-back campaigns, or outbound re-engagement roles.

🏝️ Benefits

• Competitive salary in USD — consistently paid each month, regardless of your location.

• Performance-based incentives — your achievements are directly recognized and rewarded.

• 10 paid vacation days each year in addition to all U.S. federal holidays.

• 100% remote — work from anywhere in LATAM or Europe with a professional home setup.

• A dynamic, fast-paced environment at the leading edge of the global fintech and cryptocurrency sector.

• A collaborative and supportive culture through Veta Virtual and our client.