Retention Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• This role, under the supervision of a manager, involves retaining customers who are considered 'at risk', have been identified as likely to discontinue their business, or have requested to cancel their service with WMHS.

• The position addresses cancellation or downgrade requests for individual accounts, 'group' accounts, or customers with multiple locations.

• Team members will strive to understand the needs and requirements of customers and negotiate suitable resolutions through right-sizing, re-pricing, and/or addressing service quality concerns.

• Team members will handle customer complaints and issues with active listening, empathy, and a professional demeanor.

• Efficiently use a technology-based CRM (Customer Relationship Management) tool for lead follow-up, sales cycle management, pipeline oversight, forecasting, and tracking lost opportunities.

⛳️ Requirements

• A minimum of 2 years of telesales experience, or equivalent relevant work experience, showcasing the ability to manage and nurture both existing and prospective accounts.

• Bilingual proficiency in English and French.

• A Bachelor's Degree in sales or marketing is preferred.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Life insurance.

• Short-term disability coverage.

• Stock purchase plan.

• Company matching contributions on a 401(k) plan.

• Paid vacation.

• Paid holidays.

• Personal days.