Retention Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate closely with a Retention Marketing Manager to implement data-driven email and SMS strategies for our DTC/e-commerce clientele.

• Each day, you will perform tasks for clients that include writing, proofreading, and scheduling email and SMS campaigns.

• You will liaise directly with clients to oversee the revision and approval process for their email and SMS communications.

• Monthly, you will create innovative campaign concepts for your client's retention marketing calendars.

• You will collaborate directly with our in-house design team to shape the design strategy, ensuring the campaign and flow design vision is realized, while managing the revision and approval process for client emails.

• You will craft the copy for your campaign concepts and work directly with the client to obtain approval on briefs before they are forwarded to our in-house designers.

• You are driven and enjoy bringing new retention marketing ideas to the team and clients.

• Execute automation/flow logic setup, pop-up builds, and app integrations.

⛳️ Requirements

• 2-4 years of experience in digital marketing, copywriting, growth marketing, e-commerce, etc.

• Previous experience in an agency setting or managing multiple clients in a fast-paced environment.

• Familiarity with Klaviyo or similar email service providers.

• Energetic, passionate, and creative; excels at thinking outside the box to create exceptional customer experiences.

• Strong verbal and written communication and presentation skills, with the ability to clearly express complex and sometimes technical ideas to a diverse audience at any level.

🏝️ Benefits

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees located in or near our New York or Lisbon headquarters are expected to work in a hybrid model with weekly in-office time. Hub locations include Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this significant transition.

• Growth: Our interdisciplinary model provides every Darkroomer with exposure well beyond their core role. Enhance your skills, broaden your influence, and remain at the forefront of the industry.