Retail IT Support Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Serve as the main point of contact for incoming store tickets and phone inquiries.

• Conduct initial troubleshooting to either resolve issues or escalate them as necessary.

• Prioritize and take responsibility for critical, time-sensitive issues.

• Ensure clear, accurate, and timely documentation for all assigned tickets.

• Proactively monitor support channels for outages and their impacts.

• Recognize patterns in issues and escalate trends accordingly.

• Provide valuable insights to enhance the team’s knowledge base.

• Maintain professional communication with store teams.

⛳️ Requirements

• Strong understanding of Windows operating systems.

• Basic knowledge of networking concepts.

• Preferred experience with IT ticketing systems and issue tracking software.

• Exceptional written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• High adaptability in a dynamic support environment.

• Team-oriented mindset.

• A strong sense of ownership and pride in resolving issues effectively.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision benefits.

• Paid Time Off (PTO).

• Generous employee discounts.

• Retirement savings plans and much more!