Retail Inventory Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee daily Inventory Fix intake, prioritization, assignment, research, correction, approval support, and closure across designated retail systems and states.

• Ensure that all supporting documentation is complete and reliable prior to making changes to inventory records.

• Set and monitor service levels for aging, response time, resolution time, backlog, and escalated requests.

• Review and escalate requests that are higher-risk, unusual, material, or recurring, which may indicate potential control breakdowns, fraud, theft, regulatory exposure, or systemic issues.

• Coordinate support for scheduled retail physical inventories, including preparation of count files, review of uploads, variance support, posting, and controlled resolution of system exceptions.

• Document exceptions from physical inventories, unresolved variances, late submissions, unsupported changes, and accountable operational owners.

• Investigate inventory movement and transaction history across SAP, OMS, Dutchie, MJ Platform, Metrc, BioTrack, and other relevant systems.

• Identify and document system defects, interface failures, packaging or batch issues, data conversion errors, and other conditions impacting inventory accuracy.

• Escalate system problems to IT or application support, providing evidence, business impact, affected locations, and needed resolutions.

• Engage in user acceptance testing, implementation readiness, and monitoring after implementation.

• Execute authorized inventory changes while maintaining evidence of requests, reviews, approvals, executions, and validations.

• Document ticket types, required inputs, research steps, decision rules, procedures, approvals, state-specific requirements, and escalation scenarios.

• Maintain standard operating procedures, job aids, decision trees, and examples for Inventory Fix requests.

• Cross-train backup resources and ensure critical activity coverage.

• Support a uniform national ticket taxonomy and identify opportunities for workflow simplification, automation, or portal integration.

• Maintain ticket data and offer operational expertise for trend analysis and root cause analysis.

• Suggest methods to minimize preventable tickets, backlog, recurring issues, manual efforts, and reliance on Inventory Fix.

• Collaborate with Retail Operations, Compliance, Technology, Supply Chain, Quality, Finance, and Profit Protection to resolve exceptions and clarify ownership.

• Communicate requirements, risks, and unresolved issues to store and functional leaders.

• Aid in inventory-integrity investigations by providing system history, transaction evidence, correction records, and subject-matter expertise.

• Ensure compliance with state regulatory and seed-to-sale inventory requirements.

⛳️ Requirements

• A minimum of five years of progressive experience in retail inventory, inventory control, store operations, regulated inventory, or a related field.

• Proven experience in researching inventory transactions, reconciling discrepancies, and processing controlled inventory corrections.

• Capability to manage detailed operational tasks, competing deadlines, month-end activities, and escalation priorities with accuracy and discipline.

• Excellent written and verbal communication skills, with the ability to clearly document decisions, procedures, risks, and unresolved issues.

• Intermediate to advanced proficiency in Microsoft Excel and experience working with ticketing or workflow systems.

• Experience in training or cross-training others on systems and inventory procedures.

• Ability to collaborate effectively across Retail Operations, Compliance, Technology, Finance, Supply Chain, and other business functions.

• Background in a complex, multi-state, highly regulated retail environment.

• Familiarity with SAP or SAP Fiori, OMS, Dutchie, MJ Platform, Metrc, BioTrack, Zendesk, OpenText, or similar platforms.

• Experience in supporting physical inventory counts, system implementations, user acceptance testing, and data-conversion activities.

• Knowledge of SOX documentation expectations, inventory audit trails, segregation of duties, and change authorization.

• Involvement in workflow automation, structured intake, reporting, or inventory governance improvement initiatives.

• Experience in cannabis retail or seed-to-sale inventory management.

• Availability to work extended hours during month-end physical inventories, system implementations, or urgent inventory events, including occasional evenings, weekends, and holidays.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

🏝️ Benefits

• A comprehensive benefits package that includes paid time off.

• Travel to retail locations may be required as part of the position.