Respiratory Therapist – Troubleshooter

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Address inquiries from patients and caregivers regarding respiratory therapy, equipment, and treatment plans.

• Diagnose and resolve issues with respiratory equipment such as ventilators, oxygen concentrators, and nebulizers remotely.

• Remotely troubleshoot enteral equipment.

• Perform patient assessments and educate on therapy protocols and equipment usage.

• Accurately document all interactions and interventions in the EMR system in a timely manner.

• Assist with cross-licensure initiatives and ensure compliance with state regulations.

• Participate in the On-Call rotation as necessary.

• Stay informed about the latest best practices in respiratory therapy and equipment.

• Manage and troubleshoot calls while in the queue.

• Act as the Encore/Nexus Coordinator for your region by attending weekly Nexus calls to coordinate follow-up calls addressing compliance issues identified by the Encore/Nexus staff.

• Acquire compliance reports for HFCWO patients and upload the documentation to Brightree.

• Contribute to the STOP Report and Non-Compliance Report for open sales.

• Assess patient experiences to pinpoint opportunities for enhancing customer satisfaction.

• Provide timely and precise information to patients and family members, taking appropriate corrective actions to ensure complete satisfaction.

• Foster and maintain positive working relationships with patients and their families.

• Organize follow-up visits in line with company policies and standards.

• Appropriately triage field issues following company standards and training policies.

• Ensure accurate and prompt documentation of patient concerns and implement necessary corrective actions.

• Maintain a thorough understanding of PromptCare’s Standard Operating Procedures (SOPs) and apply them consistently.

• Assist all branches with virtual vent follow-up visits when required.

• Always comply with applicable laws, regulations, policies, and SOPs.

• Execute other duties as assigned.

⛳️ Requirements

• Graduate from an accredited Respiratory Therapy program.

• Hold a current Respiratory Care Practitioner licensure in relevant states (New York and New Jersey); willingness to pursue cross-licensure (company-sponsored).

• CRT or RRT certification is mandatory.

• Minimum of 2 years of clinical experience; home care experience is preferred.

• In-depth knowledge of DME equipment.

• Strong troubleshooting and critical clinical thinking abilities.

• Excellent communication and interpersonal skills.

• Proficient in EMR systems and basic PC applications.

• CPR certification is required from the Red Cross or The American Heart Association.

• Membership in a professional society is a plus.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision Package.

• 401(k) Plan with Company Match.

• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays.

• Life Insurance: Standard coverage with optional enhancements.

• Employee Assistance Program: Free counseling and coaching sessions.

• Emotional Well-being and Work-Life Balance Resources.

• Short & Long-Term Disability: Company-paid with optional supplements.

• Accidental Death and Dismemberment Insurance.

• FSA and HSA: Manage healthcare expenses.

• Commuter Spending Programs.

• Volunteer and Engagement Opportunities.

• Employee Referral Bonuses.

• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans.