Resource Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure that engineers within the support department are fully utilized.

• Organize engineering calendars and manage tickets for a global support team across multiple time zones.

• Coordinate all IT resources to facilitate the completion of tasks.

• Oversee service personnel schedules to guarantee support coverage.

• Keep clients updated regarding any scheduling or service modifications.

• Ensure customer satisfaction and address any complaints effectively.

• Conduct surveys to assess client satisfaction levels.

⛳️ Requirements

• Excellent communication and interpersonal abilities.

• Strong customer service orientation.

• Exceptional organizational and time management skills.

• Keen attention to detail.

• Strong decision-making and problem-solving capabilities.

• Ability to manage multiple tasks in a dynamic environment.

• Proficient English language skills for professional communication in a business setting.

• College degree or equivalent professional experience.

• Reliable and stable internet connection.

• Quiet workspace with a professional backdrop.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Attractive perks.

• Opportunities for professional development.