Resource Center Specialist, Weekend Day Shift

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Convert Adobe PDFs to MS Word and vice versa using firm-issued software.

• Clean and format Word documents, including the application of styles and cross-referencing.

• Generate tables of contents and authorities.

• Revise Word documents from handwritten copies or through track changes.

• Create labels and letters utilizing Word’s mail-merge feature.

• Select suitable pleading templates for discovery responses.

• Compile, edit, and create PDFs with internal/external hyperlinking.

• Develop bookmarked e-binders and prepare Adobe forms.

• Apply PDF redactions, headers, footers, and bates stamping.

• Generate comparisons using MS Word or Litera Compare.

• Process DocuSign packets.

• Ensure accuracy and quality in all work products.

• Create and format PowerPoint presentations using firm-branded templates.

• Design and revise diagrams, tables, and organizational charts.

• Assist with marketing materials, including proposals, face sheets, and placemats.

• Create and update Excel spreadsheets using filters, formulas, and data analysis tools.

• Build pivot and structured tables.

• Format spreadsheets for printing or PDF conversion.

• Transcribe audio files using Olympus software.

• Stay informed about advancements in firm technology and software.

• Participate in mandatory training sessions, pilot programs, and testing initiatives.

• Maintain a secure and distraction-free working environment.

• Provide support to administrative and legal staff across the firm.

• Remain accessible and engage professionally with personnel at all levels.

• Handle firm content with discretion and confidentiality.

• Screen, prioritize, and delegate assignments to exceed expectations and meet deadlines.

• Manage resource allocation and assist with scheduling.

• Supervise and support team members; act as a liaison between the team and requestors.

• Ensure adherence to operational procedures.

• Monitor productivity and quality standards.

• Maintain accurate records using the ServiceNow tracking system.

• Troubleshoot software issues, including offering impromptu training as required.

• Contribute fairly to the workload.

• Attend regular staff meetings.

• Exercise confidentiality in sensitive matters.

• Promptly respond to and manage department and after-hours calls.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of five years’ experience in a legal Word Processing Center environment.

• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Adobe, and Outlook.

• Familiarity with iManage Work or similar document management systems.

• Experience or knowledge of Photoshop, Visio, DocXtools, Workday, and DocuSign is a plus.

• Strong organizational skills, keen attention to detail, and the ability to manage multiple projects and deadlines.

• Ability to work collaboratively in a fast-paced, high-volume environment.

🏝️ Benefits

• Health and wellness plan.

• Life and disability insurance.

• Flexible spending accounts.

• Health savings account.

• 401(k) plan.

• Profit sharing plan.

• Substantial Paid Time Off (PTO) program.