Residential Solar Services Partner

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the scheduling of maintenance requests in collaboration with third-party contractors, Customer Operations, and Asset Management teams.

• Facilitate effective communication with customers and contractors by delivering exceptional customer service and leveraging industry knowledge.

• Manage a portfolio of cases from initiation to resolution.

• Keep detailed documentation for site visits, maintenance requests, and associated activities.

• Work together with Accounts Payable to address contractor payment and remittance concerns.

• Assess contractor expenses for accuracy and oversee the invoicing process.

• Evaluate service work quality by following up with customers.

• Collaborate with both internal and external partners to ensure adherence to project commitments and specifications.

• Provide leadership with feedback and actionable items post-project completion.

• Undertake other assigned tasks and projects as required.

⛳️ Requirements

• Bachelor's Degree in a related field or equivalent professional experience.

• Minimum of 2 years of corporate experience.

• At least 3 years in a customer service and/or contractor management capacity.

• Candidates must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available.

• Strong verbal and written communication skills for effective interaction with customers and contractors via phone and email.

• Highly organized, capable of managing numerous customer inquiries and projects concurrently.

• Experience in cross-functional collaboration, both internally and externally.

• Proficient in mastering new technology platforms, partner portals, reporting tools, document management systems, and invoicing systems.

• Excellent organizational and document management skills with a keen attention to detail.

• Ability to work independently as well as collaboratively within a team.

• Skilled at prioritizing workload according to business objectives.

• Familiarity with Customer Relationship Management software is advantageous.

• Intermediate proficiency in MS Office applications, including Outlook, Excel, PowerPoint, Word, Visio, and SharePoint.

🏝️ Benefits

• Comprehensive medical coverage with free telehealth services.

• Dental coverage.

• Vision coverage.

• Employer contributions to health savings accounts.

• Access to Headspace for mental wellbeing support.

• Complimentary mental healthcare visits for employees and their dependents.

• Maven family planning support.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching contributions.

• Financial wellbeing tools available to employees.

• Paid time off.

• Tuition reimbursement program.

• Paid leaves.

• Employee hardship fund.

• Additional perks.

• Annual incentive plan based on company performance.