Resident Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver full-time project support for a prominent Enterprise Healthcare Extreme client located in the Cincinnati, Ohio area.

• Adhere to the Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation framework.

• Develop high-level architecture diagrams, functional capabilities, customer prerequisites, configurations, and timelines for deliverables.

• Establish UAT and Functional Validation criteria within a Method of Procedure document.

• Generate and update project documentation throughout the implementation and ongoing delivery phases.

• Act as the technical lead and trusted advisor for the customer during implementation, remaining an integral team member thereafter.

• Coordinate communication among sales, PLM, Engineering, GTAC, Account Team, Management, and the customer during both implementation and production stages.

• Collaborate with Extreme partners and sales personnel to implement Extreme solutions and facilitate knowledge transfer.

• Maintain expert-level knowledge of Extreme Cloud IQ Site-Engine, Extreme Cloud IQ Wireless, EXOS switching OS, and Extreme VOSS/SPB Fabric.

• Proactively escalate customer issues to the PSM, GTAC, Account Team, and Management.

⛳️ Requirements

• Expertise in networking technologies with at least 5 years of experience.

• Comprehensive knowledge and proven track record in implementing and maintaining Extreme Campus Fabric.

• In-depth knowledge and demonstrated experience with the EXOS (ERS series) switching OS.

• Extensive knowledge and proven experience with Extreme Cloud IQ Site Engine, Extreme Control (NAC), and Extreme Analytics platforms.

• Solid understanding of VOSS switching and SPB fabric networks.

• Expertise and proven experience with Extreme Wireless solutions utilizing XIQ (hive OS) related APs.

• Strong understanding of LDAP, RADIUS, and Active Directory Services for AAA within NAC solutions.

• Practical experience using security-related toolsets.

• Exceptional troubleshooting and network problem-resolution skills, including proficiency in PCAP, Wireshark, and wireless RF analysis tools.

• Ability to comprehend customer requirements and effectively position Extreme solutions.

• Capability to implement Extreme products in mission-critical environments during scheduled downtime or with no downtime.

• Proficient in managing complex customer interactions and expectations.

• Experience with project plans, design diagrams, and procedure documentation; coordinating with Firewall and OS Teams.

• Excellent interpersonal, technical presentation, and communication abilities.

• Self-driven and capable of working with minimal supervision.

• In-depth knowledge of five or more networking technologies, each with 5 or more years of experience: NAC, DNS, DHCP, Wireless, IPv4/v6, routing protocols, or Layer 2 switching.

• Must be a US citizen.

• Bachelor’s Degree in Computer Science or a related field, or equivalent work experience.

• Industry Network Certifications are preferred.

• Experience with Automation/Python scripting.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible work schedules and remote work opportunities where applicable.

• Paid time off, including open time off in eligible markets and statutory leave in all locations.

• Paid holidays in alignment with local practices.

• Retirement savings programs, including 401(k) matching in the United States.

• Employee Stock Purchase Program, where eligible.

• Adoption assistance and fertility treatment support, where applicable.

• Flexible spending accounts, where applicable.

• Employee assistance program.

• Tuition reimbursement, where applicable.

• Life and disability insurance.