Reservations Team Leader

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Oversee the tasks of agents, manage the shared email inbox, and ensure accountability regarding phone time.

• Support the organization and execution of tasks.

• Collaborate on both initial and ongoing training for reservations agents.

• Address inquiries and concerns from the team.

• Engage directly with customers during peak times, guiding them through the reservation process.

⛳️ Requirements

• Proficient in managing multiple computer applications simultaneously (reservation software, shared inbox, phone systems – training will be provided on our tools).

• Dependable high-speed internet connection and a quiet workspace at home.

• Willingness to work during weekends and holidays, which are our busiest periods.

• Previous experience in a call center is preferred, but not mandatory.

🏝️ Benefits

• Complimentary Alterra Mountain Company Employee pass: Enjoy unlimited access to all resorts owned by Alterra Mountain Company.

• Opportunity to upgrade to a full Ikon Pass at a significantly reduced rate.

• Regular skiing opportunities * Subject to blackout dates at Deer Valley.

• Access to over 645 industry-discounted brands through Expert Voice.

• Discounts on Rossignol/Dynastar/Lange equipment.

• 401K benefits and matching for all staff members aged 18 and over.

• Local ski pass reimbursement up to $500 – to qualify for reimbursement, you must remain employed through your agreed-upon end date.