Reservations Coordinator

This is a fully remote position, open to applicants in Aruba.

📋 Description

• Provide exceptional service to guests and travel partners while working remotely.

• Adhere to a five-day work week with rotating weekend shifts.

• Be available for work according to Aruba Standard Time (AST).

• Ensure a reliable high-speed internet connection and maintain a quiet, professional workspace.

• Collaborate daily with the Reservations team while enjoying the flexibility of remote work.

• Assist guests and travel partners with reservations, packages, add-ons, and special requests.

• Communicate warmly, professionally, and promptly via email and other authorized channels.

• Deliver personalized service and identify opportunities to enhance each guest's experience.

• Accurately process new reservations, modifications, cancellations, and guest requests.

• Maintain complete and precise reservation records within the Property Management System.

• Work closely with Front Office, Concierge, Housekeeping, Accounting, and other departments.

• Provide support to travel agents, tour operators, online travel agencies, and contracted partners.

• Monitor reservation inboxes and respond within established service standards.

• Exhibit exceptional attention to detail while managing multiple priorities in a fast-paced environment.

• Uphold Bucuti & Tara's brand standards, confidentiality requirements, and dedication to outstanding hospitality.

⛳️ Requirements

• A background in hospitality education and/or a minimum of two years of experience in hospitality, reservations, customer service, or a related field.

• Previous experience in hotel reservations is highly preferred.

• Familiarity with a Property Management System (experience with Opera is a plus).

• Excellent proficiency in written and spoken English.

• Additional languages such as Spanish, German, Italian, Dutch, or Papiamento are a valuable asset.

• Strong organizational abilities with the skill to prioritize multiple tasks effectively.

• A sales-oriented mindset with the capability to convert inquiries into reservations when suitable.

• Strong attention to detail and accuracy.

• Reliable high-speed internet connection and a professional home office setup.

🏝️ Benefits

• Competitive salaries that reflect a commitment to talent and performance.

• Opportunities for performance-based bonuses.

• A comprehensive benefits package that supports associates at all stages of life.

• Coverage for health, dental, vision, life, and disability.

• Support for childcare and elderly care needs.

• Flexible elective benefits for personalization.

• Annual health check-ups.

• Gym memberships.

• A Savings & Loans program providing accessible financing options, including attractive interest rates on green loans.

• Competitive savings opportunities for long-term financial security.