Reservations Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls and guest inquiries from direct sites and OTAs.

• Convert potential leads by promoting travel insurance, concierge services, and extended stays.

• Accurately create, update, and document reservations within the system.

• Collect deposits and final payments while assisting with any payment-related issues.

• Provide knowledgeable service regarding the properties and surrounding area.

• Relay reservation updates to internal teams.

⛳️ Requirements

• High school diploma or equivalent; a bachelor’s degree is an advantage.

• Minimum of 2 years of experience in hospitality, call centers, or customer-facing positions.

• Previous experience in vacation rentals, hotels, or guest services is a significant advantage.

• Experience in property management is considered a strong plus.

• Must be fluent in English with excellent verbal and written communication skills.

• Available to work during U.S. business hours and on weekends.

• Proficient in Guesty, Teams, Outlook, and OTA platforms.

• Reliable, empathetic, and driven to enhance the guest experience.

🏝️ Benefits

• Competitive salary packages within the industry.

• Permanent remote work arrangement.

• Company-provided equipment for your role.

• Internet stipends upon regularization.

• Health Maintenance Organization (HMO) coverage.

• Paid Time Off (PTO) credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual employee appreciation events.

• Access to company-sponsored career skills training courses.

• A company culture that emphasizes your personal and professional development.