Research Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Ensure the delivery of high-quality and consistent research across all client interactions, covering project initiations, moderation/data collection, synthesis, and reporting.

• Offer real-time and structured feedback to researchers throughout the entire project lifecycle to promote ongoing enhancement and safeguard quality.

• Oversee project health and proactively identify and resolve risks in partnership with ResearchOps and CSLs.

• Stay updated on new research methodologies, tools, and technologies — including AI-enhanced research — and assess their applicability to your portfolio.

• Exemplify respectful leadership that encourages bold ideas and fosters open dialogue.

⛳️ Requirements

• A minimum of 5 years of professional experience in leading qualitative UX research within a client-facing setting.

• At least 2 years of experience managing or formally mentoring a team of researchers.

• Proven experience in a dynamic, client-focused consulting or agency environment.

• Demonstrated ability to translate research findings into strategic recommendations for senior stakeholders.

• Proficient in a broad spectrum of research methodologies, including one-on-one usability studies (both in-person and remote), contextual interviews, ethnography, co-design and innovation workshops, journey mapping, unmoderated usability testing, card sorting, surveys, and more.

• Experience in developing and assessing discussion guides, screeners, testing protocols, and research reports.

• Knowledge of AI-enhanced research tools and a genuine interest in their future role in the field.

• A Bachelor's or advanced degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, Statistics, or a related discipline is preferred.

🏝️ Benefits

• Health insurance

• Professional development opportunities