Reporting Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and uphold reporting packages for clients that offer insights into the performance of corporate travel programs.

• Evaluate travel expenditures across air, hotel, rail, and ground transportation sectors.

• Generate reports that emphasize booking patterns, traveler habits, supplier usage, and compliance with program guidelines.

• Assist in quarterly business reviews (QBRs) and executive client meetings by providing data-driven insights.

• Discover avenues for enhancing travel policy adherence, usage, savings, and traveler satisfaction.

• Convert travel data into suggestions that enable clients to optimize their programs.

• Examine booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense management platforms, and internal reporting systems.

• Track essential travel metrics such as: Total travel expenditure, Booking volume, Advance purchase behavior, Online booking usage, Policy adherence, Airline and hotel utilization, Savings potential, Unused ticket activity, Traveler engagement, Agent-assisted versus self-service bookings.

• Identify trends, anomalies, and opportunities through comprehensive data analysis.

• Provide actionable insights to both internal teams and clients.

• Develop metrics to assess TMC operational performance and service delivery.

• Monitor critical operational metrics including: Service Level Agreement (SLA) performance, Agent response times, Call/email/chat volumes, Ticketing activity, Queue performance, Customer satisfaction trends, After-hours support activity, and Escalation trends.

• Collaborate with Operations leadership to pinpoint process enhancements and efficiency opportunities.

• Create dashboards that give real-time insights into operational health.

• Analyze the performance of airlines, hotels, and rental cars to bolster supplier strategy.

• Oversee the performance and utilization of negotiated contracts.

• Contribute to supplier reviews with data-supported insights.

• Construct and maintain dashboards utilizing tools like Power BI, Tableau, or other similar business intelligence platforms.

• Develop automated reporting solutions to enhance efficiency and minimize manual processes.

• Ensure data accuracy across various travel technology platforms.

⛳️ Requirements

• Over 3 years of experience in reporting, analytics, business intelligence, or travel operations analytics.

• Preferred experience in analyzing corporate travel data.

• High level of proficiency in Microsoft Excel, including advanced formulas, PivotTables, and data analysis techniques.

• Skilled in writing SQL queries and handling structured data.

• Experience in creating dashboards and reports with BI tools such as Power BI or Tableau.

• Strong analytical and problem-solving capabilities.

• Ability to interpret complex data and convey insights effectively.

• Keen attention to detail and a commitment to data integrity.

• Capacity to manage multiple reporting priorities in a dynamic environment.

🏝️ Benefits

• Opportunities for professional development

• Flexible working hours