Renewals Representative, Account Based

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Take full ownership of and execute complete renewal processes for designated regional customer accounts.

• Ensure timely and accurate completion of renewals with minimal supervision, maintaining contract and commercial precision.

• Protect the existing customer base by proactively identifying risks of churn, obstacles to renewal, and customer issues.

• Recognize and capitalize on seat-based expansion opportunities during renewal, utilizing standard playbooks along with innovative commercial strategies.

• Collaborate directly with customer procurement and commercial teams to manage the renewal process and address any issues.

• Utilize clear and persuasive communication to influence renewal outcomes and foster strong relationships with customers.

• Keep precise management of the renewal pipeline, including forecasting and reporting within CRM systems.

• Track the status of auto-renewals and take action when they are disabled to mitigate churn risk.

• Leverage data, insights, and workflow automation to enhance renewal efficiency and predictability.

• Engage with Account Executives on larger cross-sell or expansion opportunities that arise during renewal phases.

• Collaborate with Customer Success Managers to align on strategies for adoption, retention, and renewal.

• Provide light-touch assistance to partners on renewal accounts they own or assist with.

• Share insights regarding churn risk, renewal hurdles, and missed upsell opportunities across teams.

• Offer guidance and informal mentorship to less experienced colleagues in renewal or sales roles.

• Communicate customer feedback regarding product experiences, packaging, and commercial friction with internal teams.

⛳️ Requirements

• Proven experience in managing customer renewals, account management, inside sales, or customer success activities in a B2B setting.

• Demonstrated capability to independently handle a high volume of renewal transactions with keen attention to detail and prioritization.

• Excellent customer-facing communication skills, with the confidence to engage with procurement and commercial stakeholders.

• Strong commercial acumen, including experience in negotiating renewal terms and addressing customer objections.

• Skillful in identifying churn risks, signals for expansion, and renewal obstacles using customer insights and data.

• Familiarity with CRM systems for managing pipelines, forecasts, and renewal workflows.

• Highly organized and adept at managing competing priorities in a fast-paced environment.

• Understanding of Nordic customer purchasing behaviors and regional commercial practices.

🏝️ Benefits

• Salary is one component of Autodesk’s competitive compensation package.

• Offers are determined based on the candidate’s experience and geographic location.

• Besides base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.