Renewals Manager, German Bilingual

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Gain an in-depth understanding of the Asana product and its workflows to become a product authority and trusted advisor.

• Utilize this expertise to effectively guide and advise customers on adopting workflows that enhance value, efficiency, and ROI for their organizations.

• Safeguard Gross Retention Revenue (GRR) to meet targets by proactively identifying accounts at risk, implementing successful mitigation strategies, and averting contract churn or downgrades.

• Secure multi-year contracts and meet upsell and cross-sell goals by successfully showcasing the value of Asana to clients.

• Uphold high standards of CRM accuracy and data integrity by diligently logging customer interactions, updating contact information, and managing real-time renewal pipelines for accurate forecasting.

• Create and edit quotes and contracts while maintaining professional communication with customers and internal cross-functional teams to ensure successful finalization of renewal contracts.

• Engage with decision-makers to ascertain customer needs, budget considerations, key stakeholders, approval processes, and to identify and resolve roadblocks for timely renewals.

• Conduct and lead effective calls and online meetings with customer accounts that foster retention, growth, and product adoption across various customer segments.

• Collaborate with cross-functional teams to tailor discussions that align with account goals and drive significant customer outcomes.

• Encourage long-term success and account growth by identifying and communicating opportunities to better address customer challenges, while adopting a strategic, sales-oriented approach during discussions (including product tier upgrades and increasing their plan seats).

• Act as a valued customer advocate by proactively identifying and relaying trends and insights to management.

⛳️ Requirements

• 2–5 years of experience in software/subscription renewals or account management (SaaS experience is a plus).

• Proficiency in both German and English.

• Strong skills in contract negotiations, value selling, discovery, closing techniques, and a proven history of meeting quotas.

• Excellent organizational and time-management abilities.

• Detail-oriented with strong written and verbal communication skills.

• Experience in creating pricing presentations and delivering them to C-level executives.

• Enjoys partnering with Sales and Customer Success to achieve shared objectives.

• Capable of driving momentum and ensuring on-time renewals by connecting with various stakeholders within large organizations and fostering collaboration.

• Approaches tasks with empathy and a creative, solution-oriented mindset.

• Thrives in a dynamic environment while managing a portfolio of clients, ensuring customer satisfaction, and promoting retention.

🏝️ Benefits

• Remote or hybrid work opportunities.

• Additional health insurance coverage.

• Mental health support programs.

• MultiSport card access.

• Access to a company library featuring over 50 hours of sales training videos.

• Availability of the Skillsoft learning platform for online courses in Business, Design, and Tech.

• Provision of a work computer.