• Oversee the complete lifecycle of contract renewals, starting from the first interaction with the customer to the final signing of the contract.

• Partner with colleagues in the Sales Organization to guarantee customer satisfaction and pinpoint potential opportunities for expansion.

• Actively engage with customers to comprehend their needs, recognize possible risks to renewals, and foster strong relationships.

• Negotiate contract terms and pricing with clients, ensuring timely renewals.

• Collaborate closely with Sales to transfer leads for upselling and cross-selling opportunities.

• Keep precise records of renewal activities and monitor essential metrics, including renewal rate, churn rate, and renewal revenue.

• Project renewal revenue and provide consistent updates to management.

• Formulate and implement renewal strategies to meet or surpass renewal objectives.

• Continuously enhance the renewal process and contribute to the development of best practices.

• Remain informed about Redwood Software's products and services, as well as industry trends.

• A minimum of 3 years' experience in renewals management, account management, or a similar field, preferably within the software industry.

• Demonstrated success in meeting or exceeding renewal targets.

• Excellent negotiation and communication abilities, both written and verbal.

• Strong relationship-building skills and the capability to establish rapport with clients.

• Proficient in understanding customer needs and identifying growth opportunities.

• Solid analytical and problem-solving skills.

• Familiarity with CRM systems (e.g., Salesforce) and other sales tools.

• Capability to work independently and collaboratively within a team.

• Highly organized and detail-oriented.

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development

Renewals Manager

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