Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete renewal process for a designated portfolio of clients, ensuring timely and successful contract renewals.

• Establish strong relationships with clients and act as a strategic partner throughout the renewal journey.

• Attain and uphold renewal rates of 90% or greater while contributing to the company's retention and revenue objectives.

• Recognize renewal risks early and formulate mitigation strategies in collaboration with Account Executives, Technical Account Managers, and Customer Success teams.

• Collaborate with Sales to identify and qualify opportunities for expansion, including upselling and cross-selling.

• Accurately forecast renewals and maintain opportunity data within Salesforce.

• Work in partnership with Finance, Legal, and Operations to ensure prompt and precise contract execution.

• Engage closely with Product and Marketing teams to relay customer feedback, pinpoint adoption trends, and support customer education efforts.

• Continuously enhance renewal processes, reporting, and customer engagement strategies.

• Achieve or surpass set renewal, forecast accuracy, and operational performance metrics.

⛳️ Requirements

• Over 3 years of experience in renewals, account management, customer success, sales, or another customer-facing commercial role.

• Proficient in managing customer relationships and negotiating commercial agreements.

• Bachelor's degree in Business, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience.

• Prior experience in cybersecurity, enterprise software, SaaS, or another technology sector is preferred.

• Excellent written and verbal communication skills, capable of engaging stakeholders at various organizational levels.

• Proven ability to identify business value and create persuasive reasons for clients to renew and expand their contracts.

• Strong organizational and time management abilities with the capacity to handle multiple priorities simultaneously.

• Familiarity with Salesforce or another enterprise CRM system.

• Analytical mindset with the capability to identify trends, assess renewal risks, and make data-driven decisions.

• Team-oriented approach with a strong sense of ownership and accountability.

• Results-oriented with a consistent history of meeting or exceeding performance objectives.

🏝️ Benefits

• Equity and additional benefits will also be awarded.