Renewal Manager, SMB – Americas

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee annual customer renewals as well as month-to-month subscription management.

• Address inquiries regarding contracts and work closely with internal teams across Ashby’s customer segment.

• Establish and nurture trust with customers by proactively resolving concerns.

• Handle daily administrative duties including customer outreach and maintaining the CRM.

• Comprehend and clearly convey contract terminology to customers.

⛳️ Requirements

• Solid background in a blend of sales, customer success, and renewal management.

• Demonstrated capability to drive contract renewals and strengthen customer relationships.

• Ability to foster early customer loyalty.

• Skilled in navigating pricing and negotiation discussions with empathy and diplomacy.

• Competent in leading the renewal process with clients.

• Exceptional communication skills via phone and email, adept at handling high-pressure situations with professionalism.

🏝️ Benefits

• Competitive salary and equity options.

• Chance to collaborate with a talented and passionate team.

• 10-year exercise window for stock options, allowing you to purchase them when financially comfortable after leaving Ashby.

• Unlimited PTO with a recommendation of four weeks per year; expect “Vacation?” in our one-on-one agenda until you start utilizing it!

• Twelve weeks of fully paid family leave for US employees, with plans to extend this benefit to international employees as circumstances allow.

• Generous budget for equipment, software, and office furniture to ensure your happiness and productivity.

• $100/month education budget, with manager approval covering more expensive items like conferences.

• For US employees, comprehensive health insurance for you and your dependents, with all premiums paid by us.